Instagram
See everyone who wrote or bought
Your list fills up by itself, even without emails.
Everyone who comments, sends a DM or buys is added to your list in CRM. They are added even if they never gave you an email.
Each person has a stage: New, Interested, Bought, Repeat or Dormant. The stage changes by itself.
- Interested: they talked to you a second time.
- Repeat: they paid a second time.
- Dormant: nothing from them for 60 days.
You can see where each person came from. A comment, a DM, your Bio Page or a page that sells your offer.
Want to answer someone yourself? Open the chat and write. Ollie and the steps you set stop talking in that chat.
On Pro, Ollie writes a short note about each person. Your own notes are never changed.
Updated November 2026