Money and plans
Refunds and order problems
How buyers tell you, and how you give money back.
Buyers of things you ship, services and live classes can tap Problem with your order? on their order page. They can do it for up to 30 days. Digital files and courses don't have it, because they arrive right away.
You get a message and an email. The order shows at the top of your Store.
You can answer, or give back all or part of the money from the Store. The buyer gets an email.
Octora does not give refunds for you. The money comes back from your Stripe account.
Buyers of a monthly product can stop it from the link in their receipt. It stops at the end of the time they paid for.
Updated November 2026